Stakeholder Relationships (L2M3)
In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors that affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.
- 30 hours of module learning time
- 3 Course credits
- Total exam time of 1 hour
Module Three - Curriculum
The third module “Stakeholder Relationships” in the CIPS Level 2 Certificate course comprises four sections focused on identifying, developing, and maintaining successful working relationships with internal and external stakeholders.
- 1.1 Define external stakeholders in procurement and supply - Defining and profiling stakeholders; Typical stakeholders such as suppliers, customers, consumers, communities, government, and other groups; The distinction between customers and consumers.
- 1.2 Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers - The role of procurement and supply in dealing with other business functions such as marketing, sales, production, operations, human resources, finance, design and development, distribution, facilities, senior management and the board of management.
- 1.3 Describe how internal and external stakeholders influence procurement and supply activity - The internal and external stakeholders that can influence the work and success of procurement and supply.
- 2.1 Identify the key economic sectors that impact a procurement and supply function - Public, private, and not-for-profit or third sector; Primary, secondary and tertiary sectors.
- 2.2 Indicate the impact of demand and supply on markets - Demand and supply curves; How demand and supply factors can change; How demand and supply factors can impact on pricing and availability.
- 2.3 Describe how market factors impact on the procurement and supply activities of an organisation - The level of competition: perfect competition, imperfect competition, oligopoly, duopoly, and monopolies; The impact of demand on sales; Market growth and decline; Competitive forces on organisations.
- 2.4 Identify the contribution that marketing makes to develop customer and supplier relationships - Define the principles and definitions of marketing; Techniques associated with marketing; Sources of competitive advantage sought through marketing; Relevance of marketing principles to purchasers.
- 3.1 Describe and explain approaches to build rapport with internal and external stakeholders - Techniques to develop, maintain, and improve relationships with internal stakeholders to promote effective procurement and supply.
- 3.2 Explain methods of negotiating with suppliers and customers - Negotiation techniques for use with suppliers and customers to agree on contract terms and relationships that will achieve the interests of the overall organisation.
- 3.3 Recognise all elements of the communication cycle - The importance of appropriate, prompt, and timely communications with stakeholders and suppliers; How to create appropriate written correspondence; How to complete electronic files and documents used in support of the procurement and supply process.
- Describe the key characteristics of successful and effective team working - Group cohesiveness and performance; The characteristics of an effective workgroup; The stages of team development.
- 4.1 Identify the types of information that can be exchanged between purchasers and suppliers - Types of information exchange such as scheduling difficulties, demand forecasts, trends in costs and availability, designs and innovations, and new product development.
- 4.2 Indicate how conflict can arise in the work of procurement and supply - Defining workplace conflict; The sources of conflict in organisations and between personnel; The sources of conflict between organisations and their personnel.
- 4.3 Identify approaches to conflict resolution with stakeholders in procurement and supply - Approaches to conflict resolution; Clarifying roles and responsibilities; Group cohesion; Achieving buy-in from stakeholders.
All Modules in CIPS Level 2 Certification
You can get the full details of CIPS Level 2 – Certificate in Procurement and Supply Operations over here
Why Choose CIPS MatexNet?
- GLOBALLY RECOGNISED COURSES – Throughout the world CIPS qualifications are recognised as driving leading-edge thinking and professionalism in procurement. CIPS is the only independently regulated professional body with an honours degree level qualification. MCIPS Chartered Professional is recognised worldwide as the standard for procurement professionals.
- EXPOSURE TO GLOBAL BEST PRACTICES – MatexNet’s strategic tie up with CIPS to offer professional courses stems out of the essential need of professionally certified procurement and supply chain professionals. Our goal is to bring state of the art best practices and processes in procurement and supply chain to the ever growing market economy in India.
- PRACTITIONERS AS TUTORS – Our tutors are professionally recognised and senior consultants / practitioners and are working across the Public and Private sectors. Each of them bring three decades plus years of industry experience and knowledge to deliver CIPS courses besides sharing up-to-date thinking and best practices.
- EASY ACCESS & FLEXIBILITY – All training is delivered in Classroom format and Live webcasting for Distant learners. You can pick the learning format that works best for you.